Tips to keep your patients happy and comfortable!
Healthcare professionals help medical facilities function smoothly each day. They manage paperwork, help prepare rooms and medical supplies for appointments, and assist patients from the start to end of their appointments.
Medical assistants need to help ensure that healthcare practices of any size are efficient. This includes the efficient use of exam rooms, keeping the appointments on schedule, and minimizing patients’ waiting time. Medical practices tend to prefer a large patient flow in order to have more accessibility to patients and to increase their revenue. Part of the healthcare teams’ job is to maintain patient satisfaction during the practice’s busy days.
If you’re a medical assistant and want to know how to help keep your patients happy and the office running efficiently, then these tips can help!
1. Communicate clearly where patients should be
When patients come in for appointments or check-ups make sure to clearly tell patients where they should wait and what room they should go to. As a healthcare workers, it’s your duty to help the patient understand any rules of the office and how patient procedures will be conducted. You don’t want to confuse your patient about where and when the procedure will take place. Once it’s time to prepare the patient for an exam, make sure you lead or direct the patient toward the right area.
2. Make a comfortable waiting room
Medical staff, such as medical assistants, will want patients to feel relaxed and comfortable while they sit in waiting rooms or wait in hospital beds. You can help them pass their time and distract them by:
- Laying out various magazines
- Putting out brochures on medical tips
- Turning on the TV
- Making small talk if both parties have time
- Setting out books and toys for children
- Using dim lighting
- Decorating the room
Your patients will feel more welcomed and accommodated. Ensuring your patients’ comfort can help them stay faithful to your healthcare services.
You don’t want to overbook patient appointments for the sake of the doctor, staff, and the patients. Know when your provider is capable of making appointments so they can see and have enough time to spend with each patient. If you overschedule, both your doctor and patient will be angry. Communicate with your doctor about what times are best and what their schedules are like. Know how many exam rooms a provider can handle. Plan accordingly, but during times of high demand you may also be able to use makeshift exam rooms that are used by several different practitioners.
Sometimes doctors’ offices and hospitals can get crowded because of high demand or epidemics like the flu season. In order to limit the foot traffic in a large office, medical assistants can lead patients through paths without retracing their footsteps. This may make it easier for patients to not cross paths with each other. Depending on the size of the facility, you could have a system where patients move from check-in to financial consultation, to the vital station, and then to an exam room without much foot traffic.
In smaller practices, patients usually check-in and out at the same counter. If patients have to figure out financial details at a front counter, then it could make your patient uncomfortable. Think about using different check-in and check-out sections or counters. You can also keep patients from waiting by scheduling reasonable patient appointments at regular, but different intervals so the chances of two patients checking out at the same time decreases.
We hopes these tips help healthcare workers, like medical assistants, think about the ways they can make their patients more comfortable. Patients will notice when an office runs smoothly and efficiently. They’ll also appreciate when healthcare workers go that extra mile to make them feel more comfortable.
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